Support

Credits & payments

Credits are consumed when you request a generation action (script, image, sound, or narration), whether or not you keep the result — regenerating an asset costs credits again, the same as the original action.

Credit purchases are processed by Ameriabank VPOS and are generally final. If a payment was charged but credits never arrived in your balance, contact us with your order details and we'll investigate.

Credits never expire and carry over indefinitely on your account.

Generation issues

If a script, image, or sound generation fails or gets stuck, you can retry it from the generator or editor — a failed attempt doesn't charge credits twice.

If a generation keeps failing after a few attempts, contact us with your game name and roughly when it happened so we can look into it.

Account & password

Forgot your password? Use the "Forgot password?" link on the login page to get a reset email.

You can change your name, email, and language at any time from Account settings. Changing your email requires re-verifying the new address.

You can permanently delete your account from the Danger Zone in Account settings — this removes your stories and personal data and can't be undone.

Content moderation

Generation requests are automatically screened against our content policy (see the Terms of Use). If a request you believe is legitimate was blocked, contact us with details and we'll take a look.

More

See our Terms of Use and Privacy Policy for the full details on how Lanternplay works and how we handle your data.